AMANDA — Government Automation Platform
Twenty-five years and 350 government agencies had left CSDC with everything except a modern interface. We rebuilt the front end of their flagship product. Three years later the company was acquired.
The vision
Set the standard for the next generation of off-the-shelf government automation software.
Background
Twenty-five years in business and more than 350 government agencies served around the world. That kind of history builds deep expertise — and a habit of saying yes to customization requests. CSDC had spent a long time keeping existing clients happy. The product needed a refresh.
What they were actually facing
Current clients were more than satisfied. But CSDC had started noticing newer entrants in the category showing off a modern look — competitors who lacked the experience, the domain expertise, and the real understanding of what government agencies need.
It put CSDC in the position most companies would envy: they had everything except the shiny toy.
How we worked
We reviewed everything we could get our hands on about their customer experience, and we were impressed. Many of the answers to their UX problems had already been identified by their own staff. What was missing wasn’t insight — it was an outlet for it, and designs to act on it.
Their internal communication culture was strong, so with a few proposed tools on top we were able to move quickly: wireframes to storyboards to high fidelity designs to implementation, iterating the whole way.
We ran the work through our Lean UX process to research, identify, build and support the front end of AMANDA.
What happened next
What started as a pilot project became a quick driver in CSDC’s growth. They went on to raise $30 million towards growth and product expansion.
